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My tasks are gone

Most often they are still there, somewhere else: in another browser, another address of Jean, another profile or another project. If this browser cleared them, only a copy you kept brings them back: a backup, or a synced folder.

Why a browser clears them

Jean keeps everything in this browser, and nowhere else. Clearing this site’s data, or your browser’s history with its cookies and site data, deletes it all. A browser short of room may clear it too, and Safari may clear a site you haven’t opened for a week, unless it is on the Dock or the home screen.

Steps

  1. Open Jean where you used it before: the same browser, with the same browser profile, on the same device, at the same address. The desktop app and a copy at your organisation’s address each keep their own tasks too.
  2. If Jean has several profiles, they are at the top of the menu with your name (or “You”), at the foot of the task list, and in Settings › Profiles: open the one you worked in.
  3. If you have projects, the project’s name at the top shows where you are, and opens the others: the task may be in another one.
  4. In a private window, Jean sees none of your tasks, and keeps none once it is closed; it says so on screen. Open Jean in an ordinary window.
  5. If they are really gone, restore your last backup: Settings › Your data, then Backup; press Choose a backup… and choose the file. What it holds is added to what is here; nothing is deleted.

Good to know

  • A task you deleted can’t come back, except from a backup made before.
  • To keep this from happening, make a backup now and then. Settings › Your data says when the last one is more than a week old.
  • Installing Jean as an app helps the browser keep its data.
  • Why each browser keeps its own: Where your work is kept.

If it doesn’t work

There is no backup

Then what this browser cleared can’t come back: no copy of it exists anywhere, not even at Jean, which has no server. From now on, keep one: see Back up and restore.

The backup brought back older tasks only

A backup holds what there was when it was made. A later one, if you have it, holds more: restore it too, nothing comes in twice.

Still stuck?

Write to arnaud@jean.is: say what you see on the screen, and in which browser.

See also